/* ============================================================
   Área do cliente (Etapa 7D1) - tema claro e escuro
   <html data-ws-tema="claro|escuro"> vem do _Tema.cshtml.
   ============================================================ */
:root, html[data-ws-tema="claro"] {
    --c-fundo: #f2f3f5;
    --c-cartao: #ffffff;
    --c-cab: #ffffff;
    --c-texto: #1f1f1f;
    --c-suave: #6b6b6b;
    --c-fraco: #9a9a9a;
    --c-borda: #e3e3e3;
    --c-campo: #ffffff;
    --c-campo-borda: #cfcfcf;
    --c-destaque: #ff0000;
    --c-destaque-hover: #d40000;
    --c-botao: #1c1c1c;
    --c-botao-texto: #ffffff;
    --c-realce: #f6f6f7;
    --c-ok-fundo: #e6f4ea; --c-ok-texto: #1e7e34; --c-ok-borda: #b6dfc2;
    --c-erro-fundo: #fdecea; --c-erro-texto: #c0392b; --c-erro-borda: #f5c6cb;
    --c-aviso-fundo: #fff4e0; --c-aviso-texto: #8a5a00;
    --c-sombra: 0 6px 24px rgba(0,0,0,.06);
}
html[data-ws-tema="escuro"] {
    --c-fundo: #0d0d0d;
    --c-cartao: #171717;
    --c-cab: #121212;
    --c-texto: #ececec;
    --c-suave: #a3a3a3;
    --c-fraco: #737373;
    --c-borda: #262626;
    --c-campo: #0b0b0b;
    --c-campo-borda: #333333;
    --c-botao: #ff0000;
    --c-botao-texto: #ffffff;
    --c-realce: #1e1e1e;
    --c-ok-fundo: #10251a; --c-ok-texto: #7fd69a; --c-ok-borda: #1e5c33;
    --c-erro-fundo: #2a1210; --c-erro-texto: #ff8a7d; --c-erro-borda: #5c2520;
    --c-aviso-fundo: #2a2010; --c-aviso-texto: #f0c060;
    --c-sombra: 0 10px 30px rgba(0,0,0,.45);
}

* { box-sizing: border-box; }
html, body { margin: 0; }
body {
    background: var(--c-fundo); color: var(--c-texto);
    font-family: 'Montserrat', 'Segoe UI', Roboto, Arial, sans-serif; font-size: 14.5px; line-height: 1.55;
    -webkit-font-smoothing: antialiased; transition: background .2s, color .2s;
}
a { color: inherit; }
img { max-width: 100%; }
.c-oculto { display: none !important; }

/* ---------- botões, campos, avisos ---------- */
.c-btn {
    display: inline-flex; align-items: center; justify-content: center; gap: 8px;
    padding: 11px 20px; font-size: 13.5px; font-weight: 700; font-family: inherit; cursor: pointer;
    border: 2px solid var(--c-botao); background: var(--c-botao); color: var(--c-botao-texto);
    text-decoration: none; border-radius: 0; transition: background .2s, border-color .2s, color .2s; line-height: 1.2;
}
.c-btn:hover { background: var(--c-destaque); border-color: var(--c-destaque); color: #fff; text-decoration: none; }
html[data-ws-tema="escuro"] .c-btn:hover { background: var(--c-destaque-hover); border-color: var(--c-destaque-hover); }
.c-btn.contorno { background: transparent; color: var(--c-texto); border-color: var(--c-campo-borda); }
.c-btn.contorno:hover { border-color: var(--c-destaque); color: var(--c-destaque); background: transparent; }
.c-btn.cheio { width: 100%; padding: 13px; text-transform: uppercase; letter-spacing: .3px; }
.c-btn.pequeno { padding: 7px 12px; font-size: 12.5px; }

.c-campo { margin-bottom: 15px; }
.c-campo label { display: block; font-size: 12.5px; font-weight: 600; color: var(--c-suave); margin-bottom: 5px; }
.c-campo input, .c-campo select, .c-campo textarea {
    width: 100%; padding: 11px 12px; font-size: 14.5px; font-family: inherit; border-radius: 0;
    background: var(--c-campo); border: 1px solid var(--c-campo-borda); color: var(--c-texto);
    transition: border-color .15s;
}
.c-campo input:focus, .c-campo textarea:focus { outline: none; border-color: var(--c-destaque); }
.c-campo input[readonly] { background: var(--c-realce); color: var(--c-suave); cursor: not-allowed; }
.c-campo .dica { font-size: 12px; color: var(--c-fraco); margin-top: 4px; }
.c-erro-campo, .field-validation-error { display: block; color: var(--c-erro-texto); font-size: 12.5px; margin-top: 4px; }
.c-grade { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 0 14px; }
.c-check { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--c-suave); margin: 4px 0 18px; cursor: pointer; }
.c-check input { width: 16px; height: 16px; margin: 0; accent-color: var(--c-destaque); }

.c-aviso { padding: 11px 14px; font-size: 13.5px; margin-bottom: 16px; border: 1px solid; line-height: 1.5; }
.c-aviso.ok { background: var(--c-ok-fundo); color: var(--c-ok-texto); border-color: var(--c-ok-borda); }
.c-aviso.erro, .validation-summary-errors { background: var(--c-erro-fundo); color: var(--c-erro-texto); border: 1px solid var(--c-erro-borda); }
.validation-summary-errors { padding: 11px 14px; font-size: 13.5px; margin-bottom: 16px; }
.validation-summary-errors ul { list-style: none; margin: 0; padding: 0; }
.validation-summary-valid { display: none; }
.c-aviso.info { background: var(--c-aviso-fundo); color: var(--c-aviso-texto); border-color: transparent; }

/* ---------- entrada (login, esqueci, criar senha) ---------- */
.c-entrada { min-height: 100vh; min-height: 100dvh; display: flex; align-items: center; justify-content: center; padding: 70px 16px 30px; }
.c-entrada-caixa {
    width: 400px; max-width: 100%; background: var(--c-cartao); padding: 34px 30px;
    border-top: 3px solid var(--c-destaque); box-shadow: var(--c-sombra);
}
html[data-ws-tema="escuro"] .c-entrada-caixa { border-left: 1px solid var(--c-borda); border-right: 1px solid var(--c-borda); border-bottom: 1px solid var(--c-borda); }
.c-entrada-logo { text-align: center; margin-bottom: 18px; }
.c-entrada-logo img { height: 52px; width: auto; }
.c-entrada h1 { font-size: 19px; text-align: center; margin: 0 0 4px; font-weight: 700; }
.c-entrada .sub { text-align: center; color: var(--c-suave); font-size: 13px; margin: 0 0 22px; }
.c-entrada .links { text-align: center; margin-top: 16px; font-size: 13px; }
.c-entrada .links a { color: var(--c-suave); text-decoration: none; }
.c-entrada .links a:hover { color: var(--c-destaque); }
.c-entrada-rodape { text-align: center; margin-top: 18px; font-size: 12px; color: var(--c-fraco); }
.c-entrada-rodape a { color: var(--c-fraco); }

/* botão de tema flutuante (telas de entrada) */
.ws-tema-flutuante {
    position: fixed; top: 14px; right: 14px; z-index: 50; width: 42px; height: 42px; padding: 0;
    display: inline-flex; align-items: center; justify-content: center; border-radius: 50%; cursor: pointer;
    background: var(--c-cartao); border: 1px solid var(--c-borda); color: var(--c-texto); box-shadow: var(--c-sombra);
}
.ws-tema-flutuante:hover { border-color: var(--c-destaque); color: var(--c-destaque); }

/* instalar o app (login) */
.app-instalar { margin-top: 22px; padding-top: 18px; border-top: 1px solid var(--c-borda); text-align: center; }
.app-instalar[hidden], .app-ios[hidden] { display: none; }
.app-botao {
    width: 100%; display: flex; align-items: center; justify-content: center; gap: 9px; padding: 11px;
    background: transparent; color: var(--c-texto); border: 2px solid var(--c-campo-borda);
    font-size: 13px; font-weight: 700; cursor: pointer; font-family: inherit; border-radius: 0;
}
.app-botao:hover { border-color: var(--c-destaque); color: var(--c-destaque); }
.app-botao svg { width: 18px; height: 18px; }
.app-sub { font-size: 12px; color: var(--c-fraco); margin: 8px 0 0; }
.app-ios { background: var(--c-realce); border-left: 3px solid var(--c-destaque); padding: 10px 12px; margin-top: 12px; font-size: 13px; text-align: left; }
.app-agora-nao { display: inline-block; margin-top: 10px; font-size: 12px; color: var(--c-fraco); text-decoration: none; }

/* ---------- área logada ---------- */
.c-topo { background: var(--c-cab); border-bottom: 1px solid var(--c-borda); position: sticky; top: 0; z-index: 40; }
.c-topo-dentro { max-width: 1040px; margin: 0 auto; padding: 0 20px; height: 64px; display: flex; align-items: center; gap: 18px; }
.c-marca { display: flex; align-items: center; gap: 10px; text-decoration: none; color: var(--c-texto); flex-shrink: 0; }
.c-marca img { height: 36px; width: auto; }
.c-marca span { font-size: 12px; color: var(--c-suave); border-left: 1px solid var(--c-borda); padding-left: 10px; line-height: 1.2; }
.c-menu { display: flex; gap: 4px; margin-left: 10px; flex: 1; min-width: 0; }
.c-menu a {
    padding: 8px 12px; font-size: 13.5px; font-weight: 600; color: var(--c-suave); text-decoration: none;
    border-bottom: 2px solid transparent; white-space: nowrap;
}
.c-menu a:hover { color: var(--c-texto); }
.c-menu a.ativo { color: var(--c-texto); border-bottom-color: var(--c-destaque); }
.c-topo-acoes { display: flex; align-items: center; gap: 8px; margin-left: auto; }
.c-icone-btn {
    width: 38px; height: 38px; display: inline-flex; align-items: center; justify-content: center; border-radius: 50%;
    background: transparent; border: 1px solid var(--c-borda); color: var(--c-texto); cursor: pointer; padding: 0;
}
.c-icone-btn:hover { border-color: var(--c-destaque); color: var(--c-destaque); }
.c-sair { background: none; border: none; color: var(--c-suave); font-size: 13px; font-weight: 600; cursor: pointer; font-family: inherit; display: inline-flex; align-items: center; gap: 6px; padding: 8px 4px; }
.c-sair:hover { color: var(--c-destaque); }

.c-principal { max-width: 1040px; margin: 0 auto; padding: 28px 20px 60px; }
.c-titulo { display: flex; justify-content: space-between; align-items: flex-end; gap: 12px; flex-wrap: wrap; margin-bottom: 20px; }
.c-titulo h1 { margin: 0; font-size: 22px; font-weight: 700; }
.c-titulo p { margin: 4px 0 0; color: var(--c-suave); font-size: 13.5px; }

.c-cartao { background: var(--c-cartao); border: 1px solid var(--c-borda); padding: 20px; margin-bottom: 16px; }
.c-cartao h2 { margin: 0 0 14px; font-size: 15px; font-weight: 700; display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.c-cartao h2 a { font-size: 12.5px; font-weight: 600; color: var(--c-suave); text-decoration: none; }
.c-cartao h2 a:hover { color: var(--c-destaque); }
.c-colunas { display: grid; grid-template-columns: minmax(0, 1.6fr) minmax(0, 1fr); gap: 16px; align-items: start; }

.c-boasvindas { background: var(--c-botao); color: #fff; padding: 22px 24px; margin-bottom: 16px; display: flex; justify-content: space-between; gap: 16px; align-items: center; flex-wrap: wrap; }
html[data-ws-tema="claro"] .c-boasvindas { background: #1c1c1c; }
html[data-ws-tema="escuro"] .c-boasvindas { background: linear-gradient(135deg, #1d1d1d, #141414); border: 1px solid var(--c-borda); border-left: 3px solid var(--c-destaque); }
.c-boasvindas h1 { margin: 0; font-size: 21px; }
.c-boasvindas p { margin: 4px 0 0; color: #bbb; font-size: 13.5px; }

.c-lista { list-style: none; margin: 0; padding: 0; }
.c-item { display: flex; align-items: center; gap: 14px; padding: 13px 0; border-top: 1px solid var(--c-borda); }
.c-item:first-child { border-top: none; padding-top: 2px; }
.c-item-icone { width: 40px; height: 40px; flex-shrink: 0; display: inline-flex; align-items: center; justify-content: center; background: var(--c-realce); color: var(--c-destaque); font-size: 17px; }
.c-item-texto { flex: 1; min-width: 0; }
.c-item-texto strong { display: block; font-size: 14px; }
.c-item-texto small { color: var(--c-suave); font-size: 12.5px; }
.c-item-acoes { display: flex; gap: 6px; flex-wrap: wrap; justify-content: flex-end; }
.c-selo { display: inline-block; font-size: 11px; font-weight: 700; padding: 3px 8px; letter-spacing: .2px; white-space: nowrap; }
.c-selo.ok { background: var(--c-ok-fundo); color: var(--c-ok-texto); }
.c-selo.aguardando { background: var(--c-aviso-fundo); color: var(--c-aviso-texto); }
.c-vazio { color: var(--c-suave); font-size: 13.5px; padding: 6px 0; }

.c-dados { display: grid; grid-template-columns: 120px minmax(0, 1fr); gap: 7px 12px; font-size: 13.5px; margin: 0; }
.c-dados dt { color: var(--c-suave); }
.c-dados dd { margin: 0; word-break: break-word; }

.c-ajuda { display: flex; gap: 12px; align-items: flex-start; }
.c-ajuda i { font-size: 26px; color: #25d366; }
.c-ajuda p { margin: 0 0 12px; color: var(--c-suave); font-size: 13.5px; }

.c-rodape { text-align: center; font-size: 12px; color: var(--c-fraco); padding: 0 20px 30px; }

@media (max-width: 860px) {
    .c-colunas { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 720px) {
    .c-topo-dentro { height: auto; flex-wrap: wrap; padding: 10px 16px 0; gap: 10px; }
    .c-marca span { display: none; }
    .c-menu { order: 3; flex-basis: 100%; margin: 0 -16px; padding: 0 10px; overflow-x: auto; scrollbar-width: none; }
    .c-menu::-webkit-scrollbar { display: none; }
    .c-menu a { padding: 10px 10px 11px; }
    .c-principal { padding: 20px 16px 50px; }
    .c-sair span { display: none; }
    .c-item { flex-wrap: wrap; }
    .c-item-acoes { flex-basis: 100%; justify-content: flex-start; padding-left: 54px; }
    .c-entrada-caixa { padding: 28px 20px; }
}
@media (max-width: 420px) {
    .c-dados { grid-template-columns: minmax(0, 1fr); gap: 1px; }
    .c-dados dd { margin-bottom: 8px; }
}

/* ---------- Etapa 7D2: segurança e acessos ---------- */
.c-texto { color: var(--c-suave); font-size: 13.5px; margin: 0 0 14px; }
.c-detalhes { margin-top: 18px; border-top: 1px solid var(--c-borda); padding-top: 14px; }
.c-detalhes summary { cursor: pointer; font-size: 13.5px; font-weight: 600; color: var(--c-suave); margin-bottom: 4px; }
.c-detalhes summary:hover { color: var(--c-destaque); }
.c-detalhes[open] summary { margin-bottom: 14px; color: var(--c-texto); }
.c-codigo { font-size: 24px !important; letter-spacing: 8px; text-align: center; font-weight: 700; }
.c-reenviar { margin-top: 12px; }
.c-reenviar button { background: none; border: none; padding: 0; font-family: inherit; font-size: 13px; color: var(--c-suave); cursor: pointer; text-decoration: underline; }
.c-reenviar button:hover { color: var(--c-destaque); }

.c-acessos { display: grid; grid-template-columns: minmax(0, 1fr); gap: 8px; }
.c-acesso {
    display: flex; align-items: center; gap: 12px; padding: 12px 14px; text-decoration: none; color: var(--c-texto);
    background: var(--c-realce); border: 1px solid var(--c-borda); transition: border-color .15s;
}
.c-acesso:hover { border-color: var(--c-destaque); text-decoration: none; color: var(--c-texto); }
.c-acesso i.ic { width: 34px; height: 34px; display: inline-flex; align-items: center; justify-content: center; background: var(--c-cartao); color: var(--c-destaque); font-size: 16px; flex-shrink: 0; }
.c-acesso span { flex: 1; min-width: 0; }
.c-acesso strong { display: block; font-size: 13.5px; }
.c-acesso small { color: var(--c-suave); font-size: 12px; }
.c-acesso .fa-external-link { color: var(--c-fraco); font-size: 12px; }

/* ---------- Etapa 7D3: atendimento ---------- */
.c-online { display: inline-flex; align-items: center; gap: 7px; font-size: 12.5px; font-weight: 700; padding: 6px 12px; background: var(--c-cartao); border: 1px solid var(--c-borda); }
.c-online::before { content: ""; width: 9px; height: 9px; border-radius: 50%; background: currentColor; }
.c-online.sim { color: #1e9e4a; }
.c-online.nao { color: var(--c-fraco); }
.c-setores { display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr)); gap: 8px; }
.c-setor { display: flex; gap: 10px; align-items: flex-start; padding: 11px 12px; border: 1px solid var(--c-borda); background: var(--c-realce); cursor: pointer; margin: 0; font-weight: 400; }
.c-setor:hover { border-color: var(--c-campo-borda); }
.c-setor:has(input:checked) { border-color: var(--c-destaque); }
.c-setor input { margin-top: 3px; accent-color: var(--c-destaque); }
.c-setor strong { display: block; font-size: 13.5px; color: var(--c-texto); }
.c-setor small { display: block; font-size: 12px; color: var(--c-suave); line-height: 1.4; }
.c-sugestoes { background: var(--c-aviso-fundo); color: var(--c-aviso-texto); padding: 12px 14px; margin: -4px 0 16px; font-size: 13px; }
.c-sugestoes[hidden] { display: none; }
.c-sugestoes ul { margin: 8px 0 0; padding-left: 18px; }
.c-sugestoes li { margin-bottom: 6px; }
.c-sugestoes a { color: var(--c-texto); font-weight: 700; }
.c-sugestoes small { display: block; color: var(--c-suave); font-size: 12px; }
.c-item-link { text-decoration: none; color: var(--c-texto); }
.c-item-link:hover strong { color: var(--c-destaque); }
.c-selo.novo { background: var(--c-destaque); color: #fff; }
.c-voltar { display: inline-block; font-size: 12.5px; color: var(--c-suave); text-decoration: none; margin-bottom: 6px; }
.c-voltar:hover { color: var(--c-destaque); }

.c-conversa { padding: 0; display: flex; flex-direction: column; }
.c-cv-atendente { display: flex; align-items: center; gap: 10px; padding: 12px 18px; border-bottom: 1px solid var(--c-borda); font-size: 13px; color: var(--c-suave); }
.c-cv-atendente[hidden] { display: none; }
.c-cv-foto { width: 30px; height: 30px; border-radius: 50%; object-fit: cover; background: var(--c-botao); color: #fff; display: inline-flex; align-items: center; justify-content: center; font-weight: 700; font-size: 13px; flex-shrink: 0; }
.c-cv-msgs { padding: 18px; min-height: 260px; max-height: calc(100vh - 340px); max-height: calc(100dvh - 340px); overflow-y: auto; display: flex; flex-direction: column; gap: 10px; }
.c-msg { display: flex; }
.c-msg-cliente { justify-content: flex-end; }
.c-msg-balao { max-width: 78%; padding: 9px 13px; background: var(--c-realce); border: 1px solid var(--c-borda); }
.c-msg-cliente .c-msg-balao { background: #1c1c1c; color: #fff; border-color: #1c1c1c; }
html[data-ws-tema="escuro"] .c-msg-cliente .c-msg-balao { background: #3a0d0d; border-color: #5a1515; }
.c-msg-cab { font-size: 11.5px; opacity: .7; margin-bottom: 3px; }
.c-msg-texto { font-size: 14px; white-space: pre-wrap; word-break: break-word; }
.c-msg-sistema { justify-content: center; font-size: 12px; color: var(--c-suave); text-align: center; padding: 2px 20px; }
.c-cv-digitando { padding: 0 18px 10px; font-size: 12.5px; font-style: italic; color: var(--c-suave); }
.c-cv-digitando[hidden] { display: none; }
.c-cv-digitando span { animation: cPisca 1.2s infinite; }
.c-cv-digitando span:nth-child(2) { animation-delay: .2s; }
.c-cv-digitando span:nth-child(3) { animation-delay: .4s; }
@keyframes cPisca { 0%, 80%, 100% { opacity: .2; } 40% { opacity: 1; } }
.c-cv-envio { display: flex; gap: 8px; align-items: flex-end; padding: 12px; border-top: 1px solid var(--c-borda); }
.c-cv-envio[hidden] { display: none; }
.c-cv-envio textarea { flex: 1; resize: none; min-height: 44px; max-height: 160px; padding: 11px 12px; font-size: 14.5px; font-family: inherit; background: var(--c-campo); color: var(--c-texto); border: 1px solid var(--c-campo-borda); border-radius: 0; }
.c-cv-envio textarea:focus { outline: none; border-color: var(--c-destaque); }
.c-cv-envio .c-btn { height: 44px; }
.c-cv-fim, .c-cv-avaliar, .c-cv-avaliado { padding: 14px 18px; border-top: 1px solid var(--c-borda); font-size: 13.5px; }
.c-cv-fim[hidden], .c-cv-avaliar[hidden], .c-cv-avaliado[hidden] { display: none; }
.c-cv-fim p { margin: 0 0 10px; color: var(--c-suave); }
.c-cv-avaliar textarea { width: 100%; margin: 8px 0 10px; padding: 9px 11px; font-family: inherit; font-size: 13.5px; background: var(--c-campo); color: var(--c-texto); border: 1px solid var(--c-campo-borda); border-radius: 0; }
.c-estrelas { display: flex; gap: 4px; margin-top: 6px; }
.c-estrelas button { background: none; border: none; font-size: 28px; line-height: 1; color: var(--c-campo-borda); cursor: pointer; padding: 0 2px; }
.c-estrelas button.ativa, .c-estrelas button:hover { color: #e0a000; }
.c-cv-avaliado { color: var(--c-ok-texto); }
@media (max-width: 720px) {
    .c-cv-msgs { max-height: calc(100vh - 300px); max-height: calc(100dvh - 300px); padding: 14px; }
    .c-msg-balao { max-width: 88%; }
    .c-cv-envio .c-btn span { display: none; }
}
.c-menu-novo { display: inline-block; min-width: 18px; height: 18px; line-height: 18px; padding: 0 5px; margin-left: 6px; border-radius: 9px; background: var(--c-destaque); color: #fff; font-size: 11px; text-align: center; vertical-align: 1px; }
.c-titulo > div { min-width: 0; }
.c-titulo h1, .c-titulo p { overflow-wrap: anywhere; }
.c-campo label.c-setor { display: flex; font-size: 13px; color: var(--c-texto); margin: 0; }
.c-campo .c-setor input { width: auto; padding: 0; flex-shrink: 0; }

/* ---------- 7D4: voltar ao site (telas de entrada) ---------- */
.ws-voltar-site {
    position: fixed; top: 14px; left: 14px; z-index: 50; height: 42px; padding: 0 14px 0 10px; border-radius: 21px;
    display: inline-flex; align-items: center; gap: 6px; font-size: 13px; font-weight: 600; text-decoration: none;
    background: var(--c-cartao); border: 1px solid var(--c-borda); color: var(--c-texto); box-shadow: var(--c-sombra);
}
.ws-voltar-site:hover { border-color: var(--c-destaque); color: var(--c-destaque); }

/* ============================================================
   7D4: card de chat da área do cliente
   ============================================================ */
.cc { position: fixed; right: 20px; bottom: 20px; z-index: 900; font-family: inherit; }
.cc-bolha {
    position: relative; width: 60px; height: 60px; border-radius: 50%; border: none; cursor: pointer;
    background: #ff0000; color: #fff; font-size: 24px; display: inline-flex; align-items: center; justify-content: center;
    box-shadow: 0 6px 20px rgba(0,0,0,.3); transition: transform .2s, background .2s;
}
.cc-bolha:hover { transform: scale(1.06); background: #d40000; }
.cc-bolha.cc-ativo { background: #1c1c1c; }
html[data-ws-tema="escuro"] .cc-bolha.cc-ativo { background: #2a2a2a; }
.cc-badge { position: absolute; top: -3px; right: -3px; min-width: 22px; height: 22px; padding: 0 6px; border-radius: 11px; background: #fff; color: #ff0000; font-size: 12px; font-weight: 700; line-height: 22px; box-shadow: 0 2px 6px rgba(0,0,0,.25); }
.cc-badge[hidden] { display: none; }
.cc-dica {
    position: absolute; right: 72px; top: 50%; transform: translateY(-50%); white-space: nowrap;
    background: #1c1c1c; color: #fff; font-size: 13px; font-weight: 600; padding: 8px 12px; border-left: 3px solid #ff0000;
    opacity: 0; visibility: hidden; transition: opacity .2s; pointer-events: none;
}
.cc-bolha:hover .cc-dica { opacity: 1; visibility: visible; }
.cc-bolha.cc-ativo .cc-dica { display: none; }
.cc-ponto { display: inline-block; width: 9px; height: 9px; border-radius: 50%; background: #999; flex-shrink: 0; }
.cc-ponto.on { background: #2ecc71; }
.cc-ponto.off { background: #999; }
.cc-ponto-bolha { position: absolute; bottom: 4px; right: 4px; width: 12px; height: 12px; border: 2px solid #fff; }

.cc-card {
    position: absolute; right: 0; bottom: 76px; width: 380px; max-width: calc(100vw - 40px);
    height: 580px; max-height: calc(100vh - 120px); max-height: calc(100dvh - 120px);
    background: var(--c-cartao); color: var(--c-texto); border-top: 3px solid #ff0000;
    box-shadow: 0 18px 50px rgba(0,0,0,.35); display: flex; flex-direction: column; overflow: hidden;
    animation: ccEntrar .18s ease;
}
html[data-ws-tema="escuro"] .cc-card { border-left: 1px solid var(--c-borda); border-right: 1px solid var(--c-borda); border-bottom: 1px solid var(--c-borda); }
.cc-card[hidden] { display: none; }
@keyframes ccEntrar { from { opacity: 0; transform: translateY(10px); } to { opacity: 1; transform: none; } }

.cc-topo { display: flex; align-items: center; gap: 6px; padding: 10px 10px 10px 14px; background: #1c1c1c; color: #fff; flex-shrink: 0; }
html[data-ws-tema="escuro"] .cc-topo { background: #121212; border-bottom: 1px solid var(--c-borda); }
.cc-topo-info { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.cc-titulo { font-weight: 700; font-size: 14.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cc-status { display: flex; align-items: center; gap: 6px; font-size: 12px; color: #bbb; }
.cc-icone { width: 36px; height: 36px; border: none; background: transparent; color: #ddd; cursor: pointer; font-size: 16px; display: inline-flex; align-items: center; justify-content: center; flex-shrink: 0; }
.cc-icone:hover { color: #fff; background: rgba(255,255,255,.08); }
.cc-icone[hidden] { display: none; }

.cc-tela { flex: 1; min-height: 0; display: flex; flex-direction: column; }
/* 7N8: aviso de gravação, fixo logo abaixo do topo do chat */
.cc-aviso-grava { flex-shrink: 0; padding: 6px 12px; font-size: 11.5px; line-height: 1.4; text-align: center;
    color: var(--c-suave); background: var(--c-realce); border-bottom: 1px solid var(--c-borda); }
.cc-aviso-grava i { margin-right: 4px; }
.cc-tela[hidden] { display: none; }
.cc-nova { padding: 16px; overflow-y: auto; gap: 10px; }
.cc-intro { margin: 0; font-size: 15px; font-weight: 700; }
.cc-erro { background: var(--c-erro-fundo); color: var(--c-erro-texto); padding: 9px 12px; font-size: 13px; }
.cc-erro[hidden], .cc-setores[hidden], .cc-sugestoes[hidden], .cc-letras[hidden] { display: none; }
.cc-setores { display: flex; flex-direction: column; gap: 6px; }
.cc-setores-titulo { margin: 0; font-size: 12.5px; font-weight: 600; color: var(--c-suave); }
/* 7M4: setor numa lista de seleção */
.cc-setor-sel { width: 100%; height: 44px; padding: 0 12px; font-size: 15px; font-family: inherit; cursor: pointer;
    background: var(--c-campo); color: var(--c-texto); border: 1px solid var(--c-campo-borda); border-radius: 0; }
.cc-setor-sel:focus { outline: none; border-color: #ff0000; }
.cc-setor-sel.vazio { color: var(--c-suave); }
.cc-setor-sel option { color: var(--c-texto); background: var(--c-campo); }
.cc-setor-desc { font-size: 12px; color: var(--c-suave); }
.cc-setor-desc[hidden] { display: none; }
.cc-nova textarea {
    width: 100%; min-height: 120px; flex-shrink: 0; resize: vertical; padding: 11px 12px; font-size: 15px; font-family: inherit;
    background: var(--c-campo); color: var(--c-texto); border: 1px solid var(--c-campo-borda); border-radius: 0;
}
.cc-nova textarea:focus, .cc-envio textarea:focus { outline: none; border-color: #ff0000; }
.cc-sugestoes { background: var(--c-aviso-fundo); color: var(--c-aviso-texto); padding: 10px 12px; font-size: 12.5px; }
.cc-sugestoes ul { margin: 6px 0 0; padding-left: 18px; }
.cc-sugestoes a { color: var(--c-texto); font-weight: 700; }
.cc-botao { width: 100%; padding: 12px; border: none; background: #ff0000; color: #fff; font-size: 14px; font-weight: 700; cursor: pointer; font-family: inherit; flex-shrink: 0; }
.cc-botao:hover { background: #d40000; }
.cc-botao:disabled { opacity: .55; cursor: default; }
.cc-letras { margin: 0; font-size: 12px; color: var(--c-suave); }
.cc-link { background: none; border: none; color: var(--c-suave); text-decoration: underline; cursor: pointer; font-family: inherit; font-size: 13px; padding: 4px 0; }
.cc-link:hover { color: #ff0000; }

.cc-lista { padding: 14px; overflow-y: auto; gap: 10px; }
.cc-lista ul { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.cc-item { width: 100%; text-align: left; padding: 11px 12px; border: 1px solid var(--c-borda); background: var(--c-realce); color: var(--c-texto); cursor: pointer; font-family: inherit; position: relative; }
.cc-item:hover { border-color: var(--c-campo-borda); }
.cc-item.nova { border-left: 3px solid #ff0000; }
.cc-item strong { display: block; font-size: 13.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cc-item small { display: block; font-size: 12px; color: var(--c-suave); margin-top: 2px; }
.cc-item-nova { display: inline-block; margin-top: 4px; font-size: 11px; font-weight: 700; color: #fff; background: #ff0000; padding: 1px 7px; }
.cc-vazio { color: var(--c-suave); font-size: 13px; padding: 8px 0; }

.cc-faixa { padding: 8px 14px; font-size: 12.5px; color: var(--c-suave); background: var(--c-realce); border-bottom: 1px solid var(--c-borda); flex-shrink: 0; }
.cc-faixa.fim { color: var(--c-ok-texto); }
.cc-msgs { flex: 1; min-height: 0; overflow-y: auto; padding: 14px; display: flex; flex-direction: column; gap: 8px; overscroll-behavior: contain; }
.cc-msg { display: flex; }
.cc-msg-cliente { justify-content: flex-end; }
.cc-balao { max-width: 85%; padding: 8px 12px; background: var(--c-realce); border: 1px solid var(--c-borda); }
.cc-msg-cliente .cc-balao { background: #1c1c1c; color: #fff; border-color: #1c1c1c; }
html[data-ws-tema="escuro"] .cc-msg-cliente .cc-balao { background: #3a0d0d; border-color: #5a1515; }
.cc-msg-cab { font-size: 11px; opacity: .7; margin-bottom: 2px; }
.cc-msg-texto { font-size: 14px; white-space: pre-wrap; word-break: break-word; }
.cc-msg-sistema { justify-content: center; text-align: center; font-size: 12px; color: var(--c-suave); padding: 2px 14px; }
.cc-digitando { padding: 0 14px 8px; font-size: 12px; font-style: italic; color: var(--c-suave); flex-shrink: 0; }
.cc-digitando[hidden] { display: none; }
.cc-digitando span { animation: cPisca 1.2s infinite; }
.cc-digitando span:nth-child(2) { animation-delay: .2s; }
.cc-digitando span:nth-child(3) { animation-delay: .4s; }
.cc-envio { display: flex; gap: 8px; align-items: flex-end; padding: 10px; border-top: 1px solid var(--c-borda); flex-shrink: 0; background: var(--c-cartao); }
.cc-envio[hidden] { display: none; }
.cc-envio textarea {
    flex: 1; resize: none; min-height: 44px; max-height: 140px; padding: 11px 12px; font-size: 15px; font-family: inherit; line-height: 1.4;
    background: var(--c-campo); color: var(--c-texto); border: 1px solid var(--c-campo-borda); border-radius: 0;
}
.cc-enviar { width: 46px; height: 44px; border: none; background: #ff0000; color: #fff; font-size: 17px; cursor: pointer; flex-shrink: 0; }
.cc-enviar:hover { background: #d40000; }
.cc-enviar:disabled { opacity: .55; }
.cc-fim { padding: 12px 14px 14px; border-top: 1px solid var(--c-borda); font-size: 13px; flex-shrink: 0; max-height: 55%; overflow-y: auto; }
.cc-fim[hidden], #ccAvaliar[hidden], .cc-avaliado[hidden] { display: none; }
.cc-fim p { margin: 8px 0 4px; color: var(--c-suave); }
.cc-fim textarea { width: 100%; margin: 6px 0 8px; padding: 8px 10px; font-family: inherit; font-size: 14px; background: var(--c-campo); color: var(--c-texto); border: 1px solid var(--c-campo-borda); border-radius: 0; }
.cc-estrelas { display: flex; gap: 2px; margin-top: 4px; }
.cc-estrelas button { background: none; border: none; font-size: 28px; line-height: 1; color: var(--c-campo-borda); cursor: pointer; padding: 0 2px; }
.cc-estrelas button.ativa, .cc-estrelas button:hover { color: #e0a000; }
.cc-avaliado { color: var(--c-ok-texto); font-weight: 600; }

/* Celular: o card ocupa a tela toda e acompanha o teclado */
@media (max-width: 600px) {
    .cc { right: 14px; bottom: 14px; }
    .cc-dica { display: none; }
    .cc-card {
        position: fixed; left: 0; right: 0; top: var(--cc-topo, 0px); bottom: auto;
        width: 100%; max-width: none; height: var(--cc-altura, 100vh); max-height: none;
        border-top: none; box-shadow: none; animation: none; z-index: 1000;
    }
    @supports (height: 100dvh) { .cc-card { height: var(--cc-altura, 100dvh); } }
    html.cc-aberto, html.cc-aberto body { overflow: hidden; }
    html.cc-aberto .cc-bolha { display: none; }
    .cc-topo { padding-top: max(10px, env(safe-area-inset-top)); }
    .cc-envio { padding-bottom: max(10px, env(safe-area-inset-bottom)); }
    .cc-nova textarea, .cc-envio textarea, .cc-fim textarea { font-size: 16px; } /* iPhone não dá zoom */
    .cc-balao { max-width: 88%; }
    .cc-icone { width: 42px; height: 42px; font-size: 18px; }
    /* 7L4: "Fechar" escrito, fácil de achar com o dedo */
    #ccFechar { width: auto; padding: 0 14px; gap: 6px; border: 1px solid rgba(255,255,255,.25); border-radius: 21px; font-size: 14px; font-weight: 600; }
    .cc-fechar-txt { display: inline; }
    .cc { bottom: max(14px, env(safe-area-inset-bottom)); }
}
.cc-fechar-txt { display: none; }
/* Espaço para a bolha não cobrir o fim da página */
.c-principal { padding-bottom: 100px; }

/* 7D4: aviso de duas etapas, financeiro */
.c-aviso-2fa { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; padding: 12px 14px; margin-bottom: 16px; background: var(--c-aviso-fundo); color: var(--c-aviso-texto); border-left: 3px solid #e0a000; font-size: 13.5px; }
.c-aviso-2fa[hidden] { display: none; }
.c-aviso-2fa > i { font-size: 20px; }
.c-aviso-2fa > span { flex: 1; min-width: 220px; }
.c-link-fechar { background: none; border: none; color: inherit; opacity: .75; cursor: pointer; font-family: inherit; font-size: 13px; text-decoration: underline; }
.c-total { font-size: 14px; color: var(--c-suave); }
.c-total strong { color: var(--c-texto); font-size: 18px; }
.c-fatura.vencida { border-left: 3px solid var(--c-erro-texto); }
.c-fatura-topo { display: flex; justify-content: space-between; gap: 12px; flex-wrap: wrap; align-items: flex-start; }
.c-fatura-desc { display: block; font-size: 15px; }
.c-fatura-topo small { color: var(--c-suave); font-size: 13px; }
.c-fatura-valor { font-size: 20px; font-weight: 700; text-align: right; display: flex; flex-direction: column; align-items: flex-end; gap: 4px; }
.c-fatura-acoes { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 14px; }
.c-codigo-boleto { margin-top: 10px; font-family: Consolas, monospace; font-size: 12.5px; color: var(--c-suave); word-break: break-all; background: var(--c-realce); padding: 8px 10px; }
.c-selo.erro { background: var(--c-erro-fundo); color: var(--c-erro-texto); }
.c-selo.neutro { background: var(--c-realce); color: var(--c-suave); }
@media (max-width: 600px) {
    .c-fatura-valor { align-items: flex-start; text-align: left; }
    .c-fatura-acoes .c-btn { flex: 1 1 100%; }
}
.c-fatura-topo > div { min-width: 0; overflow-wrap: anywhere; }
.c-fatura-valor .c-selo { white-space: normal; }
.c-item-texto .c-selo { white-space: normal; }

/* ---------- 7F: confirmação de leitura e aviso de fatura ---------- */
.cc-msg-cab .tique { display: inline-flex; vertical-align: -1px; margin-left: 5px; }
.cc-msg-cab .tique.lida { color: #4fc3f7; opacity: 1; }
.c-aviso-fatura { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; padding: 12px 14px; margin-bottom: 12px; font-size: 13.5px;
    background: var(--c-erro-fundo); color: var(--c-erro-texto); border-left: 3px solid #ff0000; }
.c-aviso-fatura.breve { background: var(--c-aviso-fundo); color: var(--c-aviso-texto); border-left-color: #e0a000; }
.c-aviso-fatura[hidden] { display: none; }
.c-aviso-fatura > i { font-size: 20px; }
.c-aviso-fatura > span { flex: 1; min-width: 220px; }

/* ===== Painel de hospedagem no Início (Etapa 7I) ===== */
.c-painel-criando { display: flex; gap: 12px; align-items: flex-start; padding: 12px 14px; background: var(--c-aviso-fundo); color: var(--c-aviso-texto); border-left: 3px solid #e0a000; font-size: 13.5px; line-height: 1.5; }
.c-painel-criando i { font-size: 18px; margin-top: 2px; }
.c-painel-criando strong { display: block; }
.c-painel-dados dd { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.c-painel-valor { font-family: Consolas, monospace; font-size: 13.5px; word-break: break-all; }
.c-painel-mini { background: none; border: 1px solid var(--c-borda); color: var(--c-suave); width: 28px; height: 26px; display: inline-flex; align-items: center; justify-content: center; cursor: pointer; padding: 0; }
.c-painel-mini:hover { color: var(--c-destaque); border-color: var(--c-destaque); }
.c-painel-dica { font-size: 12.5px; color: var(--c-suave); margin: 10px 0 0; }

/* ===== Plano e assinatura cancelada (Etapa 7L2) ===== */
.c-plano { display: flex; justify-content: space-between; align-items: baseline; gap: 10px; flex-wrap: wrap; padding: 6px 0; }
.c-plano + .c-plano { border-top: 1px solid var(--c-borda); }
.c-plano-nome { font-weight: 600; }
.c-plano-valor { font-size: 18px; font-weight: 700; }
.c-plano-valor small { font-size: 12px; font-weight: 400; color: var(--c-suave); margin-left: 2px; }
.c-aviso-inativo { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; padding: 12px 14px; margin-bottom: 16px; background: var(--c-erro-fundo); color: var(--c-erro-texto); border-left: 3px solid #c0392b; font-size: 13.5px; line-height: 1.5; }
.c-aviso-inativo i { font-size: 20px; }
.c-aviso-inativo span { flex: 1; min-width: 200px; }

/* ===== 7M1: seta de enviar sempre ao lado da caixa + botão de emojis ===== */
.cc-nova-envio { display: flex; gap: 8px; align-items: flex-end; flex-shrink: 0; }
.cc-nova-envio textarea { flex: 1 1 auto; width: auto; min-width: 0; min-height: 96px; resize: vertical; padding: 11px 12px; font-size: 15px; font-family: inherit;
    background: var(--c-campo); color: var(--c-texto); border: 1px solid var(--c-campo-borda); border-radius: 0; }
.cc-nova-envio textarea:focus { outline: none; border-color: #ff0000; }
.cc-nova-envio .cc-enviar { height: 46px; }
.cc-envio, .cc-nova-envio { flex-wrap: nowrap; }
.cc-envio textarea { min-width: 0; }
.cc-emoji { width: 34px; height: 44px; border: none; background: transparent; color: var(--c-suave); font-size: 20px; cursor: pointer; flex-shrink: 0; padding: 0; }
.cc-emoji:hover { color: #ff0000; }
@media (max-width: 600px) { .cc-nova-envio textarea { font-size: 16px; } }

/* ===== 7M2: anexos no chat ===== */
.cc-anexo-foto { display: block; margin: 4px 0 2px; }
.cc-anexo-foto img { display: block; max-width: 100%; max-height: 260px; border-radius: 6px; object-fit: cover; background: rgba(0,0,0,.05); }
.cc-anexo-pdf { display: grid; grid-template-columns: auto 1fr; grid-template-rows: auto auto; column-gap: 10px; align-items: center;
    margin: 4px 0 2px; padding: 9px 11px; background: rgba(0,0,0,.05); border: 1px solid var(--c-borda); color: inherit !important; text-decoration: none !important; min-width: 180px; }
.cc-anexo-pdf i { grid-row: 1 / 3; font-size: 26px; color: #c0392b; }
.cc-anexo-pdf span { font-weight: 600; font-size: 13.5px; word-break: break-all; }
.cc-anexo-pdf small { font-size: 11.5px; opacity: .7; }
.cc-msg-cliente .cc-anexo-pdf { background: rgba(255,255,255,.1); border-color: rgba(255,255,255,.2); }
.cc-msg-cliente .cc-anexo-pdf i { color: #ff8a7d; }